This article explains how to troubleshoot your camera if it's not showing up during a meeting on your iOS device.
If you’re running into video-related issues while using the Zoom app, here are a few quick and easy troubleshooting methods that can help solve the problem. Steps are listed in order of least invasive to most.
1. If your camera is off, tap Start Video.
If the problem persists, move on to the next troubleshooting tip.
2. Make sure no other that no other applications, such as Camera, are currently using your camera.
Note: To see which apps are currently running, swipe up from the bottom of your screen or double tap the Home button. To close the application, simply swipe up.
If the problem persists, move on to the next troubleshooting tip.
3. Open your phone's Settings and select Zoom to ensure it has access to your camera.
If the problem persists, move on to the next troubleshooting tip.
4. Restart your iOS device. If the problem persists, move on to the next troubleshooting tip.
5. Delete reinstall Zoom from the App Store.
Note: If using the mobile app for Android or iOS, your video will automatically turn off if you open another app or navigate to the home screen while in a Zoom meeting.
For more information on these steps, please visit the official Zoom support article.
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