Foodsmart Bucks (Fresh Fund) Redemption Instructions FAQ

This article will walk you through redeeming your Foodsmart Bucks (Fresh Funds) and onto Instacart's website to shop.  This has to be done for each code.We highly encourage you to check out our Foodsmart Bucks (Fresh Fund) FAQs (Frequently Asked Questions) as it is a great source of information for all of your Foodsmart Bucks (Fresh Fund) questions.  Fresh Fund FAQs

NOTE: You must have an Instacart account set up BEFORE you click on Claim Code. If you do not, it will walk you through making a profile.

Please follow these steps to redeem your Foodsmart Bucks (Fresh Funds):

1. Go to https://foodsmart.com/schedule/auth/login  This is NOT available on the app from the Apple Store or Google Play Store.

2.  Find your code(s)

3.  Click on each code to redeem/claim it.  If you do not click on it, it will not upload to Instacart.

4.  On the redemption page, your code will automatically appear.  You must click on Continue to complete redemption/claiming of your Fresh Fund incentive.  This has to be done for each code. Redeem does NOT mean it has been used.  It only means it has been claimed and uploaded to your Instacart account.

5.  You will then be sent to Instacart and the following screen.

6.  You can now begin using your Foodsmart Bucks (Fresh Funds) to shop.  For more information, please see this help article on How to Use Foodsmart Bucks (Fresh Funds)

https://www.instacart.com/company/static/pdfs/fresh-funds.pdf 

7.  You can only redeem or claim a code one time.  If you try to redeem or claim a code a second time, you will receive the following message:

8.  Please be sure to shop from the Foodsmart Bucks (Fresh Fund) Instacart site at:

• To use Foodsmart Bucks (FreshFunds), make sure you are shopping directly from this link only.  https://www.instacart.com/store/hub/foodsmart

• Please use the link below to check your account balance to see your current FreshFund balance.  https://www.instacart.com/store/account/manage_promos

Note: Make sure to scroll to the bottom of the page to see your Foodsmart Bucks (FreshFund) balance. It will not appear under "Instacart+ and gift card credits".  We highly encourage you to check out our Foodsmart Bucks (Fresh Fund) FAQs (Frequently Asked Questions) as it is a great source of information for all of your Foodsmart Bucks (Fresh Fund) questions.  Fresh Fund FAQs

If you have issues while on the Instacart app, credits in their app or are having issues shopping while in Instacart, please reach out to the Instacart Foodsmart Bucks (FreshFund) support team.  

Phone number:  1-844-981-3433 Choose option 1

Daily hours: 8am - 11pm ET

How to Videos:

• • • Login to member portal to Redemption:  https://drive.google.com/file/d/13Dmb32OCorwPPI4XMPzQcMP_gTfnnnB4/view?usp=drive_link

    • Instacart Updating your Profile:  https://drive.google.com/file/d/1aeyv2PoNQUMSg-7mdB1CK3-pkvL3oD82/view?usp=drive_link

    • Instacart Shopping & Checkout:  https://drive.google.com/file/d/1DSFt747FMkbL7j9H0FqwZXf-dIToAyMd/view?usp=drive_link

Instacart how-to videos:

1. How to Sign up for Instacart

2. Intro to Fresh Funds

3. Instacart/EBT 101

Instacart has a 100% satisfaction guarantee and suggested that members contact Instacart to get credited for inappropriate charges. This can be done via 3 clicks using the https://www.instacart.com/help link or by calling the helpline 1-844-981-3433.