This article will walk you through redeeming your Foodsmart Bucks (Fresh Funds) and onto Instacart's website to shop. This has to be done for each code.We highly encourage you to check out our Foodsmart Bucks (Fresh Fund) FAQs (Frequently Asked Questions) as it is a great source of information for all of your Foodsmart Bucks (Fresh Fund) questions. Fresh Fund FAQs
NOTE: You must have an Instacart account set up BEFORE you click on Claim Code. If you do not, it will walk you through making a profile. Please use this link to sign up:
How to Sign up for Instacart
NOTE: Incentives are NOT available on the app from the Apple Store or Google Play Store.
Links to move around in this Help Article:
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How to redeem your Foodsmart Bucks (Fresh Funds)
How to find your code(s) and redemption (claiming) instructions
Instacart issues
Foodsmart Bucks (Fresh Fund) Instacart Support Lines
How to Redeem your Foodsmart Bucks (Fresh Funds)
1. Video on how to sign up for your Instacart account
Link: How to Sign up for Instacart
2. How to redeem your Foodsmart Bucks (Fresh Funds)
Written Steps:
1. Go to Foodsmart.com to login to your member portal.
Note: If you do not remember how to login, please see the Foodsmart.com Account Login Instructions Help Article.
Helpful Hints:
If you do not see your incentives when logging in with your email address on file, login with your phone number.
If you do not see your incentives when logging in with your phone number on file, login with your email address on file.
NOTE: If you have scheduled or completed a visit, you already have a Foodsmart.com account. Please do NOT try to create another account.
3. How to find your code(s)
a. Your incentive codes are found above your scheduled visits under your name.
NOTE: Incentives are NOT available on the app from the Apple Store or Google Play Store.
b. Click on each code to redeem/claim it. If you do not click on it, it will not upload to Instacart.
c. On the redemption page, your code will automatically appear. You must click on Continue to complete redemption/claiming of your Fresh Fund incentive. This has to be done for each code. Redeem does NOT mean it has been used. It only means it has been claimed and uploaded to your Instacart account.
d. It is redeemed and added to your Instacart account after you see this message. You can then use your Foodsmart Bucks (Fresh Funds) to shop on Instacart.
Note: Redeem does not mean you have used the code on Instacart. It means you have claimed and uploaded it to Instacart, so that you can shop with it.
e. You can now begin using your Foodsmart Bucks (Fresh Funds) to shop. For more information, please see this help article on How to Use Foodsmart Bucks (Fresh Funds)
Link: Foodsmart Bucks (Fresh Funds) Instacart FAQs
f. You can only redeem or claim a code one time. If you try to redeem or claim a code a second time, you will receive the following message:
Instacart Issues
Please be sure to shop from the Foodsmart Bucks (Fresh Fund) Instacart site at:
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To use Foodsmart Bucks (FreshFunds), make sure you are shopping directly from this link only. Instacart Link
To find your BALANCE. Please go to CHECKOUT under PAYMENTS. This is the only place it will be correct, especially if you have redeemed more than one denomination of codes ($25 & $15 codes).
Note: Make sure to look at CHECKOUT under PAYMENTS to see your Foodsmart Bucks (FreshFund) balance. It will not appear under "Instacart+ and gift card credits".
We highly encourage you to check out our Foodsmart Bucks (Fresh Fund) FAQs (Frequently Asked Questions) as it is a great source of information for all of your Foodsmart Bucks (Fresh Fund) questions. Fresh Fund FAQs
If you have issues while on the Instacart app, credits in their app or are having issues shopping while in Instacart, please reach out to one of the two Instacart Foodsmart Bucks (FreshFund) support teams below:
Foodsmart Buck (Fresh Fund) Instacart Support Lines
Daily hours: 8am - 11pm ET
833-285-2200 - Main Fresh Fund Instacart Support Line
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For all things Fresh Funds
They will be able to assist with order status, questions, etc.
844–981–3433 - Specialized Fresh Fund Instacart Support Line
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If a member needs help setting up an account, and more help in the process of placing an order and checking out.
Instacart how-to videos:
Instacart has a 100% satisfaction guarantee and suggested that members contact Instacart to get credited for inappropriate charges. This can be done via 3 clicks using the https://www.instacart.com/help link or by calling one of the two Instacart help lines below: